Shipping and Delivery

Shipping Policy

All orders are processed within 1 business day (excluding weekends and holidays) after your order. You will receive a notification when your order has shipped.

We offer FREE shipping worldwide on all orders.

All shipments to the UK should be received within 3 business days after your order. 

Shipments to USA and Canada can take around 7 to 10 business days currently. We're working on improving this.

Other global locations will vary in durations depending on the location, but we always attempt to get your orders to you as quickly as possible.

Please note that we are unable to guarantee delivery dates due to possible delays by 3rd party couriers.

Free Shipping Worldwide

We will ship your order within 1 business day - for free.

60 Day Money Back Guarantee

If there's a problem with our products, we will refund you in full within 60 days.

100% Secure Payment

Our systems are 100% secure - so shop in confidence!

Frequently Asked Questions

What is the return or exchange policy?

We offer a 60-day return policy. If you're not satisfied, reach out to our customer service, and we'll assist you with the process. Find out more here.

How will my order be shipped?

We usually use FedEx, UPS or DHL to deliver your orders, depending on the destination. All orders are securely packaged in non-descript brown boxes which do not mention our brand externally.

Can I track my order?

Yes, for most orders we endeavour to provide tracking information via email. On occasion this is not always possible.

Where are orders despatched from?

All orders are currently despatched from the UK currently. We will also be despatching from North America from late 2024 onwards.

Do I have to pay import duties, VAT or other taxes?

If your order is being delivered to anywhere outside of the UK, there may well be customs taxes and other charges according to your local laws and regulations. As with other retailers and brands, these charges have to be paid by the customer and is not something that we can be responsible for. As we increase the territories from which we despatch orders, this issue will become less prevalent. To find out more, do a search for "import duties" or similar terms.

Can't find an answer to your question?

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